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Materials Shipping Returns

Frequently Asked Questions

What is a canvas panel?

Canvas panels are thin wood or cardboard with cotton canvas stretched over them and affixed at the back.  The canvas part has been primed with gesso so that it can be painted on with oil or acrylic and the artist does not have to "prepare" the canvas before beginning his painting.  This eliminates time and effort.  They are not only an inexpensive, time saving option for artists, who are typically on a strict budget, they are also narrow and easy to store, pack, travel with, display and ship.  And artist can place twenty five of them in a display so customers can easily flip through them to find a painting they like.  Additionally, they are an excellent option for landscape painters who paint "en plein air" which is a fancy expression for "outside on location."  A normal stretched canvas sitting on an easel would allow light to filter through it altering the appearance of the artwork.  An artists wants to see the light from the front, not have it shining through the canvas from the back, which would interfere with the artists ability to paint properly. Many artists choose canvas panels for these reasons.

Canvas panels come in a variation of qualities, like any product. (For instance, some are made on the cheapest cardboard or thin cotton or only have one layer of gesso.)  I use top quality panels.  The following is directly from my supplier.

Thicker\stronger canvas:

We use 7 Oz Triple Primed canvas- thicker, stronger and more durable than any of our competitors. (Most competitors sell you 3-5 oz canvas- Ours is nearly twice as thick)

Solid Board:

The same fine cotton canvas described above comes mounted on solid 1/8" Thick board, to allow for maximum strength and stability.

Triple Primed:

All canvas is coated with 3 layers of gesso, making it ready to paint on and smoothing the surface for medium-smooth texture. 

Perfect Angles:

We use machinist accuracy in creating perfect 90 degree angles.

What is "Stretched Canvas" or "Gallery Wrap?"

Canvas is actually a fabric.  It's finely woven cotton. It comes in rolls or sheets. Think of a paper towel roll or a roll of fabric one may buy to make curtains.  A portion is cut off to the size desired.  Stretched canvas means that it has been stretched around a basic wooden stabilizing "frame."  This is not a frame on the outside.  It means it's been stretched and secured on wood bars instead of the artist rolling it out, cutting of the size he wants and painting on the fabric, unstretched.  This is also referred to as "Gallery Wrap."  If you are on a website and the listing says "no frame" check carefully.  Your painting may arrive in a cardboard shipping cylinder like a poster would be rolled and shipped.  This makes it easy and cheap to ship, but then you will have to take it somewhere and have it stretched and secured so it can be hung.  Many paintings are sold this way online because it is so cheap.    I want my client's painting ready to hang right then when it arrives.

What is Arches Oil Paper?

This is a high quality "paper" Similar to "sketchbook" paper which is actually a 100% cotton fabric.  It is specifically made for use with oil paint and pastels by Arches Huile, a well known artist supplier in France.  I have paintied a lot of paintings on canvas panel.  I love them.  But, I want my new landscapes to be matted. I am using this paper so that it can be easily matted and placed in a much larger frame which gives them a grand appearance. Matting and backing are costly so these are priced accordingly.

Materials

I use all kinds of brushes.  Expensive ones, cheap ones, whatever I can get my hands on.  I have an ample supply of a variety of name brands and some no name.  I also have a selection of professional palette knives:  ArtistLoft, Blick, New Age from Italy and a few from Martha Stewart and Home Depot.

My acrylic paints are mostly Amsterdam Brand.

My oil paints are from Gamblin, Windsor Newton and a few from Van Gogh.  I use Gamblin Gloss Varnish and Linseed and Poppyseed oils.

I get my D hooks online at Amazon and my wire and screws and nails from Home Depot. Honestly, I don't know what brand.  They work with my paintings.  I don't ask questions. 

 

Currency

All prices are in US dollars

Shipping to Continental USA (For Original Paintings)

Shipping to residential or business addresses only.  Please, no P.O. Boxes or Military Addresses.

Prices are a flat rate by shopping cart total.  Original paintings are shipped individually even if more than one is purchased.  Each painting includes the frame and is fully insured.

UP To            Shipping Cost

200              34.95
400              59.95
800            119.95
1200            179.95
1600            239.95
2000            299.95
5000            499.95

Rest assured your items are packed with care, and will arrive safely. If the item is small, I ship it myself. I may use USPS Priority Mail or First Class with insurance. Currently, all original pieces other than my miniature canvas panels are shipped via UPS Store.    This is the best option when shipping a large painting.  Shipping Costs of any item  include purchase of correct box, bubble wrap/packaging  and Insurance in addition to the actual cost of shipment.  This is most effective because they insure fully when they have packed it themselves and less risk of damage.

*Prints are shipped directly from my Fine Art Print affiliate:  Skyline Art Prints.

Shipment arrives damaged (For Paintings and Prints)

If your painting arrives and the box is damaged please notify me immediately via the website and BEFORE opening the package. You MUST PHOTOGRAPH the damaged package before opening it.  This covers us both for insurance purposes.  Then you may open the package and hopefully the damage is only to the packaging.  If the painting or print is damaged, PHOTOGRAPH THE DAMAGED ARTWORK. Each original painting is photographed prior to shipping and once packed so that there is a comparison photo in the event of damage.

No refunds for damaged items will be made to the Buyer until the Buyer completes his/her part of the obligation in assisting to file the insurance claim.

 

Shipping to Alaska, Hawaii and Foreign Countries

Please contact me to arrange shipping.  I will have to pack the item first and find out costs. 

* For international buyers  Please contact me before ordering with your country for exact shipping cost. .This applies to both original paintings and prints. I ship First Class International, as it is the most cost effective shipping. The print shop may use USPS or FedEx and if the buyer has a Fed Ex account, it is possible to use the buyer's Fed Ex account number.This must be arranged in advance.  The Print Shop's packing and shipping rates are in constnt flux and may vary and their prices apply.

 

INTERNATIONAL BUYERS PLEASE READ:

I am not responsible for a package once it has left the United States. I have no control on how long it takes to get to your country. Please do not contact me to see where it is after leaving the United States, because I would have no information. I will provide postal information/tracking once shipped so you may monitor it.

Buyer is responsible for additional customs duty, VAT and/or import taxes. Due to import duty valuation adjustments and currency valuations, I am unable to provide an estimate for duty or VAT.

Please, do not ask me to change anything on customs forms. I will not mark "gift" on international packages. The actual price will be listed on the customs form.

Returns on Original Paintings

*15 Day Money Back Guarantee on original artwork (subject to restocking fee listed below) if you are not totally satisfied with your purchase.  No questions asked. You must contact me within 7 (seven days) of receiving the artwork and notify me that it is being returned.The artwork must be returned in the original packaging,  undamaged and arrive within the 15 day cut off. No exceptions.  Shipping costs are not refundable.  Return shipping costs at customer's expense.  Artwork must be insured during return shipment in order to receive refund.

PLEASE READ CAREFULLY:  Once the item arrives and has been inspected, The price of the art and the tax will be refunded MINUS A 16% RESTOCKING FEE. What is that? This covers non-refundable transaction fees that I incur which are percentage based and also the loss of my product on the shelf for two weeks when it could have been sold to another buyer and the work required to re-list the item. 

Returns on Prints

No returns or exchanges on Prints unless item is damaged.

Returns on Prints are accepted only in the rare case of damage to the shipment.  (The product itself)  Buyers remorse or color variations from the computer monitor and what the print looks like in person are not valid reasons for a return.  In the rare event of a damaged print, buyer must follow the instructions above in "Shipment arrives Damaged" and photograph the damaged packaging before opening and the damaged print, and save the damaged packaging.  This covers us all for insurance purposes.

 

Regarding Frames on Original Artwork

*Please note:I have never had any complaints, however as this is an online store and a buyer cannot see the frame in person,  I want to be specific on this point. I have my most of frames custom made for my artwork in Mexico.(If I choose a frame that is used or reconditioned that will be noted in the listing)  They are expensive.  I buy them in bulk so that I can get a decent price and then pass that savings on to my clients. Occasionally, a frame or two arrives with tiny imperfections. I also carry these paintings with me to my exhibitions and they are subject to  tiny imperfections due to travel.(small dings in the wood or small areas where varnish rubs off due to stacking)  Some of my frames are highly ornate and it is difficult to protect the corners.  I leave the protectors on as long as possible, even at the shows. I inspect each frame before shipping and if needed, do any touch ups. This means that I paint over any places where it has peeled with a color matching as closely as possible to the original frame varnish,  but there still could be an indentation. Normally, these are unnoticeable or negligible. If a frame is beyond repair, I replace it (subject to what frames are on hand) before shipping. The frames are brand new when I get them and minor imperfections are expected.  It is understood that they are AS-IS.  If this is a concern, please contact me prior to purchasing I am happy to text or e-mail pictures of the frame in current condition (up close) so it is known what to expect upon arrival. Although I do have a no questions asked return policy, I would much rather spare us both unneccessary upset or delays when this can be easily solved before hand.

I don't like your frames. Can I  purchase an original painting without a frame?

Yes. Not everyone likes Antique, shabby chic frames! Perhaps my frames do not match your decor or you prefer to have it framed yourself.  Please contact me before purchase and I will post the painting online with the option to purchase without the frame.  Please note that once listed with a frame, the painting may have evidence of it having been framed.  (for instance, a centimeter around the edges with a color variance)  This is accepted by the purchaser and not a reason to return.I am happy to remove the painting from the frame and text or e-mail a picture beforehand.

Matting and Backing

Paintings on Canvas Panel do not have matting or backing. This is because canvas panels are  thick and not easily matted.  The panel and a mat do not fit into most frames, only the panel.  Backing is not added because a panel is stiff and represents little risk of damage. No one looks at the back of a painting once it's on the wall so to add one is an extra unneccearry expense. If backing is important to you, please contact me and I will try to accomodate you.

Paintings on sketchbook paper or Arches Oil Paper are matted.  I use white or creamy pearl matting.  They include backing of either cardboard or white foam.  They are nailed in and there is no tape (as of yet) I may do this in the future. I do my best to keep my prices as low as possible and avoid extra expenses.  Most paintings will have a picture of the back in the listing.  If the one you are interested in does not, please contact me and I am happy to photograph the back and send it to you via e-mail or text.

How can I keep up with your new work?

The easiest way to find out about new artwork is to subscribe to my e-mail list and follow my art pages on facebook and instagram. I love developing long lasting relationships with my clients. Returning customers are most valued and sometimes, I grant exclusive offers to these followers because I appreciate them!

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Returns on Original Paintings 15 Day Money Back Guarantee on original artwork if you are not totally satisfied with your purchase. No questions asked. You must contact me within 7 (seven days) of receiving the artwork and notify me that it is being returned.The artwork must be returned in the original packaging, undamaged and arrive within the 15 day cut off. No exceptions. Shipping costs are not refundable. Return shipping costs at customer's expense. Artwork must be insured for return. PLEASE READ CAREFULLY: Once the item arrives and has been inspected, The price of the art and the tax will be refunded MINUS A 16% RESTOCKING FEE. What is that? This covers non-refundable transaction fees that I incur which are percentage based and also the loss of my product on the shelf for two weeks when it could be sold to another buyer and the work required to re-list the item. Returns on Prints There are no returns on Prints except if the print itself is damaged. Please see details below: Returns on Prints are accepted only in the rare case of damage to the shipment. (The product itself) Buyers remorse or color variations from the computer monitor and what the print looks like in person are not valid reasons for a return. In the rare event of a damaged print, buyer must follow the instructions above in "Shipment arrives Damaged" and photograph the damaged packaging before opening and the damaged print, and save the damaged packaging. This covers us all for insurance purposes. Please see FAQ for more information

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Many of my paintings are on Canvas Panel. I have a few on stretched canvas and most of my new oil paintings are on Arches Oil Paper. I use high quality brushes, palette knives, acrylic and oil paints. My panels, canvas and papers are top notch. Please see FAQ page for detailed information in the "Materials" section.

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Contact Roxy with Questions about artwork by filling out form below.  There is no phone number listed to eliminate robo calls and texts.  You CAN speak to Roxy in person by e-mailing and requesting a call back. Roxy's Phone hours are 11:00am-4:00pm PST.

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Thank you for visiting my site! I appreciate your interest in my art and hope you visit again soon.

Roxy